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COVID-19: Supporting You

We are doing our part to help prevent the spread of COVID-19

COVID-19 Protocols and Updates

Last Updated February 13, 2021

Effective: December 2020

As of December 26, 2020, our office is closed to the public in order to help keep everyone safe and healthy. The COVID-19 pandemic has created challenges for many of our clients. We understand that you may be struggling at this time. 
hand sanitizer, masks, COVID-19 protocols on a table forming a barrier to our office

Our brokers are committed to providing you outstanding service during these challenging times and are here to help you with your insurance needs.

As preventative measures, we have closed our offices to walk-in traffic, and initiated our work-from-home protocol.

We want to assure you that there will be no disruptions in service and that we remain your dedicated broker during these challenging times.

Get access to your policy documents anytime through the McDermott Client Centre. 24/7 access to the information you need, when you need it, no matter where you are!
Log in to your secure account, create an account, or download our mobile app. The McDermott Client Center for home and auto insurance is a secure online service for home and auto insurance that allows you to:

· Manage and review your home and car insurance policies anytime
· Request a change to your policy
· Report Claims
· Print your insurance or pink card or save them electronically in your electronic wallet
· Contact us for further assistance at 1-705-435-5271 or email contactus@mcde.me

Effective: April 26, 2020

Industry Response Covid 19

The majority of Insurers have undertaken positions on relief action that vary both in scope and size.

There are a few areas that are consistent that will help consumers:

Payments – Billing:
NSF, Reinstatement fees being waived, payment deferral upon request
Cancellations:
  •  Auto policies subject to cancellation for non-payment are being held until Mid-May 2020 with the opportunity to catch up without penalty.
  •  Home policies are on a case by case basis and subject to Declaration of Emergency endorsements
  •  Commercial policies are all on a case by case basis and every company is approaching this differently.

If you’re in need of help in any of the above situations or scenarios, we encourage you to contact our office for guidance and assistance.
Other areas that can help are:
  •  Auto policies – change in use, no longer commuting to/from work,
  •  Home policies – working from home, $5,000 extended for property related
  •  Commercial policies are all on a case by case basis and every company is approaching this differently.

It is recommended to talk with our office to discuss the benefits and time line involved related to work from home orders or government shut down, additionally, once these restrictions are lifted, it will be important for you to advise us of any future changes you may again incur.

Commerical Property / Business Owners policy holders – in the event you are ordered to close your place of business and the property is unoccupied as a result, it is recommended that you arrange for a competent person to enter and inspect the premises for security and safety issues or concerns every 72 hours. Feel free to call our office for further clarity on this topic.
Special Notice for Gore Mutual Policy holders:
To provide a premium reduction to our personal auto insurance customers, they will receive a simple one-time payment equivalent to 20% of three months premium. The payment will be sent by cheque and will have no detrimental impact to future premiums or coverage. All in-force auto customers as of Thursday, April 9, 2020 will automatically receive the payment. There are no actions required by brokers or your customer.
We are here to help, advise and guide you during these difficult time and hope you will reach out to us at your convenience to assist you in any way we can.
2019 Novel Coronavirus (COVID-19)

Effective: March 2020

McDermott Insurance cares deeply about our Customers, Staff and the Communities we serve, as such we take the evolving local and global nature of the 2019 Novel Coronavirus (COVID-19) very seriously. Like many of you, we have been closely following the developments around coronavirus and have implemented the following Office Procedures:

Restricted entry:

We ask that if you have any sign of a cold or Flu-like symptom that you refrain from in-person visit

Office Staffing:

We have arranged for remote access and work from home operations for staff that can & reduced and staggered staff hours as needed.

Communications:

Our phone lines will continue to be open as usual and emails responded to in a timely manner to maintain customer service expectations to the best of our abilities.

Payments:

Payment options available for time sensitive items; interact e-transfer (email payments), credit card options. If you do require an in person visit, please respect our social distancing policy in effect, 6 feet or more & hand sanitizer use.

Also, you can visit us on our website or social media: Facebook, Twitter, and Instagram & Google for updates and online options on communication and payment methods, available 24/7.
Your cooperation and assistance in this regard is greatly appreciated and will help keep our staff, community members and yourself healthy through this difficult time.
For more information,
visit Ontario.ca/coronavirus
If you have symptoms, call Telehealth Ontario at:
1-866-797-0000
TTY: 1-866-797-0007
Or contact your public health unit.

Ontario COVID-19 Updates

Ministry of Health

What you need to know
Download PDF
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