As of December 26, 2020, our office is closed to the public in order to help keep everyone safe and healthy. The COVID-19 pandemic has created challenges for many of our clients. We understand that you may be struggling at this time. 

Log in to your secure account, create an account, or download our mobile app. The McDermott Client Center for home and auto insurance is a secure online service for home and auto insurance that allows you to:

· Manage and review your home and car insurance policies anytime
· Request a change to your policy
· Report Claims
· Print your insurance or pink card or save them electronically in your electronic wallet
· Contact us for further assistance at 1-705-435-5271 or email contactus@mcde.me

Industry Response Covid 19

The majority of Insurers have undertaken positions on relief action that vary both in scope and size.

NSF, Reinstatement fees being waived, payment deferral upon request

  •  Auto policies subject to cancellation for non-payment are being held until Mid-May 2020 with the opportunity to catch up without penalty.
  •  Home policies are on a case by case basis and subject to Declaration of Emergency endorsements
  •  Commercial policies are all on a case by case basis and every company is approaching this differently.

If you’re in need of help in any of the above situations or scenarios, we encourage you to contact our office for guidance and assistance.

  •  Auto policies – change in use, no longer commuting to/from work,
  •  Home policies – working from home, $5,000 extended for property related
  •  Commercial policies are all on a case by case basis and every company is approaching this differently.

It is recommended to talk with our office to discuss the benefits and time line involved related to work from home orders or government shut down, additionally, once these restrictions are lifted, it will be important for you to advise us of any future changes you may again incur.

Commerical Property / Business Owners policy holders – in the event you are ordered to close your place of business and the property is unoccupied as a result, it is recommended that you arrange for a competent person to enter and inspect the premises for security and safety issues or concerns every 72 hours. Feel free to call our office for further clarity on this topic.

To provide a premium reduction to our personal auto insurance customers, they will receive a simple one-time payment equivalent to 20% of three months premium. The payment will be sent by cheque and will have no detrimental impact to future premiums or coverage. All in-force auto customers as of Thursday, April 9, 2020 will automatically receive the payment. There are no actions required by brokers or your customer.

2019 Novel Coronavirus (COVID-19)

McDermott Insurance cares deeply about our Customers, Staff and the Communities we serve, as such we take the evolving local and global nature of the 2019 Novel Coronavirus (COVID-19) very seriously. Like many of you, we have been closely following the developments around coronavirus and have implemented the following Office Procedures:

We ask that if you have any sign of a cold or Flu-like symptom that you refrain from in-person visit

We have arranged for remote access and work from home operations for staff that can & reduced and staggered staff hours as needed.

Our phone lines will continue to be open as usual and emails responded to in a timely manner to maintain customer service expectations to the best of our abilities.

Payment options available for time sensitive items; interact e-transfer (email payments), credit card options. If you do require an in person visit, please respect our social distancing policy in effect, 6 feet or more & hand sanitizer use.

Also, you can visit us on our website or social media: Facebook, Twitter, and Instagram & Google for updates and online options on communication and payment methods, available 24/7.

For more information,
visit Ontario.ca/coronavirus
If you have symptoms, call Telehealth Ontario at:
1-866-797-0000
TTY: 1-866-797-0007
Or contact your public health unit.